Question 1

How do I get started with E-mailer?

Accepted Answer

Sign up for a free account, connect your email, and you can start sending campaigns immediately. Our onboarding wizard walks you through everything in about 5 minutes.

Question 2

Can I import my existing contacts?

Accepted Answer

Yes. Upload a CSV, connect your CRM (Salesforce, HubSpot, Pipedrive), or use our AI to parse contact lists from any text format.

Question 3

Is there a free trial?

Accepted Answer

Yes — 14 days, full access to all features, no credit card required. If you need more time, just reach out and we'll extend it.

Question 4

What happens if I exceed my email limit?

Accepted Answer

We'll notify you when you hit 80% of your monthly limit. You can upgrade mid-cycle and the price difference is prorated.

Question 5

Can I cancel anytime?

Accepted Answer

Absolutely. No long-term contracts. Cancel from your dashboard settings in two clicks. Your data stays available for 30 days after cancellation.

Question 6

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee on all plans. If E-mailer isn't working for you, email support and we'll process a full refund.

Question 7

How does the AI writing work?

Accepted Answer

Our AI analyzes your prospect's profile, company, and industry to generate personalized emails. It learns from your writing style and adapts over time to match your tone.

Question 8

What integrations are available?

Accepted Answer

We integrate with Salesforce, HubSpot, Pipedrive, Slack, Zapier, and more. Our API and webhooks also allow custom integrations with any tool.

Question 9

Can I automate follow-ups?

Accepted Answer

Yes. Smart Sequences let you build multi-step campaigns with conditional logic. Set triggers based on opens, clicks, replies, or time delays.

Question 10

Is my data secure?

Accepted Answer

We use AES-256 encryption at rest, TLS 1.3 in transit, and are SOC 2 Type II certified. We never sell or share your data.

Question 11

Are you GDPR compliant?

Accepted Answer

Yes. We provide tools for data export, deletion requests, and consent management. Our DPA is available on request.

Question 12

What kind of support do you offer?

Accepted Answer

Starter plans get email support (24hr response). Professional gets priority chat support (1hr response). Enterprise gets a dedicated account manager and phone support.

Question 13

Do you offer onboarding help?

Accepted Answer

All plans include access to our knowledge base and video tutorials. Professional and Enterprise plans include live onboarding sessions with our team.

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